Selected candidate must reside within two (2) hours of the client's Headquarters in Woodlawn, MD
Selected candidate must be willing to work on-site at least 2 days a week.
Position Description:
Provide engineering and operations support for the AWS CCaaS platform.
Analyze application and platform and translate functional requirements into technical solutions.
Provide recommendations to solve technical business problems and identify opportunities and risks.
Provide cloud architectural, platform optimization consulting expertise to technical leads, cloud engineers, and other systems architects.
Document and review IT cloud architecture/infrastructure, and technology portfolio.
Provide recommendations and implementation of cloud technology standards policies and standards.
Attend all customer technical discussions/design/development meetings and provide technical inputs to further enhance the code quality/process.
Impact functional strategy by developing new solutions, processes, standards, or operational plans that position customer competitively in the marketplace with best practices.
All other duties as assigned or directed.
Key Required Skills:
Systems Admin supporting Middleware
Enterprise Applications
Managing complex systems/projects
Workflow
Technical knowledge of AWS platform and applications in AWS IaaS, PaaS, SaaS environments
Bachelor's degree in Computer Science, Mathematics, Engineering, or a related field
Master's or Doctorate degree may substitute for required experience.
7+ years of experience in Ansible, Kubernetes, Containers, GitLab, Jenkins, Jira, Confluence and CloudFormation
7+ years in AWS Cloud Services such as VPC, EC2, EKS, ECR, EFS, EBS, S3, RDS, DynamoDB, CloudFront, SQS, Elastic Load Balancing, Auto Scaling, Route 53, Cloud Watch and IAM.
5+ years of experience practicing AWS Cloud Computing, DevOps, CI/CD, Infrastructure Automation, Configuration Management, and Quality Engineering Expertise.
Proficiency with integrating AWS applications with inhouse systems e.g., CRM, ServiceNow
Contact center migration experience from legacy systems to cloud hosted capabilities.
Experience working in Agile Practices (e.g. SAFE, Scrum)
Must be able to obtain a public trust clearance.
Required Skills:
Strong understanding of cloud computing architecture and design principles.
Experience with infrastructure as code, automation, and deployment strategies.
Experience with deploying and managing cloud-based solutions in production.