Support Engineer

Headquartered in Austin, Texas, and providing managed services globally, Integritek is a premiere provider of technology services and support. Integritek was formed with the purpose of combining “integrity with technology.” Our primary goal is to be a trusted adviser to our customers, providing our services to them with the utmost integrity, honesty, and professionalism. The solutions we offer cover a wide range of technological needs; IT management, IT consulting and a full array of communication services.

Key Accountabilities:
The Senior Systems Engineer leverages technical expertise in the area of end user engineering to strengthen the reliability, efficiency, and performance of client systems. It is critical that this role be a technical partner to implement established standards and procedures which support the client's managed infrastructure along with ensuring operational stability. This role is responsible for implementing reliable solutions that maintain the integrity of the existing infrastructure as well as meet the customer’s objectives. Works effectively in a team to establish synergies with IT peers across the organization.

Responsibilities
 Coordinating and leading in the design, testing, evaluation, implementation, and support for multiple complex platforms of large size and complexity (hardware, operating systems, software, systems tools and IT processes).
 Consult with other business units (e.g. application development groups, Field Services Technical Support, etc.) to configure platforms for product installation.
 Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models.
 Design and document enterprise standards and procedures.
 Serve as a point of escalation, providing technical support, as needed, to Support Technicians and Field Services teams.

Qualifications

Essential Knowledge, Skills, and Competencies
To successfully perform in this role, an individual must consistently demonstrate the following abilities:

Purpose Driven
 Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, knows how to apply relevant technical processes to appropriate business needs.
 Evaluate business requirements and recommend technologies that will enhance availability, reliability, scalability and security, while consistently driving down total cost of ownership. 
 Embody the Integritek brand by building productive relationships built on trust, patience and results with internal staff, customers and vendor partners.

Project Management 
 Manage client projects as assigned, coordinating activities with internal/external technology owners/service providers. 
 Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines. 
 Seek to overcome challenges and accept failure as an opportunity for improvement.

Executes with Tenacity
 Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals and assignments, and will do what it takes to get things done. 
 Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies.

Technical Prowess
 All core Microsoft Technologies including: Windows Server (2003-2016), Microsoft Exchange (2003-2016 and Office 365), SQL Server (2000-2016).
 Proficiency with firewalls, switches and routers from various manufacturers. 
 Well-rounded knowledge of networking (LAN, WAN, VMPLS, VLAN, Routing, Firewalls, etc.)
 Ability to think critically and troubleshoot your way through technical issues.
 Management of clustered environments.
 Well-rounded knowledge of storage solutions (MD, Compellent, HP, Nimble, QNAP, etc.).
 Maintenance of virtualization technologies such as Hyper-V and VMWare.
 VOIP troubleshooting and maintenance.
 Support may require some on-site visits and traveling.

Other Expectations
 Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.

Experience & Education
 5+ years experience. 
 Degree valued but not required. 

The Contributor Expectations outlined in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified, nor do they constitute an employment contract. Like all other Integritek employees, you are an employee at will who can be terminated, with or without cause, at any time, at the option of either Integritek or yourself. 

While performing the essential duties of this job, the employee may need to sit for prolonged periods of time to travel or work at a station equipped with a computer and phone. Motions such as bending, stooping, crouching, pulling, and pushing may occasionally need to be performed, as well as lifting items up to 10 lbs. Integritek is an Equal Opportunity Employer and may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.